I have to VENT a few restaurant expertise, angle, customer support and high quality.
Final evening my husband and I had been driving house from North Jersey (1 and 1/2 hour experience to Pennsylvania) and determined to cease in a restaurant for dinner on our manner house. We stopped in a well-recognized restaurant chain that carries gluten-free pasta and infinite salads! Good for me.
Assured about our selection, we parked the automotive and walked to the doorway of a widely known chain restaurant. I used to be shocked that it seemed a bit soiled within the outdoors entrance manner with trash on the ground and finger smudges on all of the doorways.
I stated to my husband this isn’t a superb sign-I believe we must always drive an extra 20 minutes and go to the identical chain restaurant in our personal neighborhood that’s at all times clear, inviting, and has scrumptious meals.
He gave me an sad seem like, “actually??” You wish to depart?
So I sucked it up and hoped for the perfect. Properly, I ought to have trusted my instinct once I noticed the pink flags: fingerprinted home windows, paper and cigarette butts everywhere in the entrance and NO LINE to get in at meal time. However we proceeded to be proven to a desk.
The waitress (about age 17 or 18) very pleasantly took our order, and I even complimented her on all of the sequin glitter that was painted throughout her eyes. I ordered a salad with dressing on the aspect (that is essential) and GF pasta with marinara sauce and broccoli- my favourite.
5 minutes later the waitress got here out with our salads!
As I began to toss mine, I discover that there was fairly a little bit of outdated brown lettuce leaves and brown exhausting core of the Romaine lettuce that was not edible.
As quickly because the waitress returned, I pointed it out to her. She responded that every one of their lettuce of their restaurant was brown and there was nothing she may do about it. ( HUH??)
I used to be shocked/shocked, however let it go for the second, however not earlier than I seemed up the score of this restaurant on Yelp- 2.5 stars!!
A couple of minutes later the supervisor (round age 27) was strolling round asking patrons in the event that they had been having fun with their meals. When he got here to me, I could not assist however present him my plate of brown lettuce.
He simply stated he was very sorry and walked away with out additional dialog or help.
I used to be livid and my salad was prepared for the rubbish.
Bear in mind the dressing on the aspect?- that is the gross-est half.
I observed the dish with the dressing seemed prefer it had a design on it ( It was darkish in there). At a more in-depth look, I noticed that it was baked on meals and stains. YUK!!!
I instantly referred to as over my waitress to point out the soiled dish to her.
Her response floored me. She stated, “What would you like me to do? Why are you badgering me? It isn’t my restaurant. I do not personal it.”
Her angle was unacceptable. She took no duty, acted as if this was “regular” to serve spoiled meals and soiled dishes and was really defensive that I used to be informing it to her.
Stupidly, as a result of we had been hungry, I ate my gluten-free pasta and it was really good however I used to be not proud of this expertise. In reality, certainly one of my mates the following day stated I ought to ship the photographs to the board of well being as a result of it may have had micro organism that might have made me sick.
After I completed my pasta, I discovered the supervisor once more, and once more, he stated that he was actually sorry concerning the salad and the bowl and stated he would he would discuss to the waitress.
He ended up taking the cheaper meal off the invoice (that was my husband’s meal) however by no means talked about to me that he was going to take action.
Query: Is that this the angle and customer support of the brand new era? What provides?
I left offended with my pics and my story by no means to return once more. I wanted to vent – thanks for listening!
Do you’ve any feedback or had comparable experiences ?
BTW: I didn’t get bodily sick.
