During the last six months, we’ve watched as seemingly each quick-service restaurant chain jumped on the AI freight practice, integrating new generative AI know-how into apps, chatbots, and voice ordering instruments to expedite the shopper expertise.
Now, it appears like food-ordering platforms DoorDash and Uber Eats are taking their flip to roll out AI instruments.
This week we discovered of DoorDash’s AI-powered voice ordering, which the corporate is rolling out as a part of its service provider options portfolio. At first obtainable in choose markets, the brand new AI voice brokers would be the first level of contact for eating places leveraging DoorDash’s white-label voice-order platform. The corporate says AI voice ordering can take orders in several languages.
The AI might be educated on every operator’s menu and make customized upsell suggestions. DoorDash makes clear that reside human brokers might be standing by to leap in if further assist is required.
And, courtesy of Bloomberg, we additionally discovered this week that Uber Eats is engaged on a brand new AI-powered chatbot for its food-ordering app. Techcrunch writes the brand new AI chatbot will ask customers about meals budgets and preferences and assist them place an order. The Uber Eats AI chatbot information comes a month after DoorDash confirmed it is usually engaged on an AI chatbot.
The information of AI-powered instruments by the 2 supply giants comes after a string of AI rollouts on the fast service entrance. This spring, Wendy’s introduced it was working with Google to develop an AI for its drive-thru referred to as FreshAI, and early this month, White Fort introduced it was working with SoundHound to develop a drive-thru AI.
As I discussed in my writeup of the meals AI workshop ethics workshop, one of many first areas I anticipate to see AI and automation impression meals is on the entrance traces of fast service. The traditionally low pay and excessive turnover for these jobs make them low-hanging fruit relating to AI software integration, significantly for order taking, which is usually the most important bottleneck and essentially the most simply automated a part of the whole meals buy course of.
We’ll be speaking AI and the way it will change the restaurant enterprise at our Meals AI Summit on Oct twenty fifth in Alameda. Get your ticket at the moment to hitch the dialog!
